Community CarePort

A Pathways HUB

Community CarePort, Your Port of Entry to All the Systems of Care

To Refer a Client, Call:



What is Community CarePort?

Physical health, behavioral health, and social support systems historically do not coordinate their services well. Community CarePort (CPAA’s Pathways HUB) provides “Care Traffic Control” to break down silos, coordinate care, and improve health. Our Care Coordinators work individually with clients to identify risk factors from all aspects of a client’s life. The Care Coordinators help clients access the services they need, including health care, housing services, education, employment, and more.

For more information, click this link or contact Amanda Paschall:


Care Connect WA

Care Connect Washington is a program for people who have either tested positive for COVID-19 or been exposed and need support to isolate or quarantine at home. The state Department of Health, working with local health jurisdictions and their partners, will introduce Care Connect Washington on a region-by-region basis. Cascade Pacific Action Alliance’s Community CarePort is the hub for COVID-19 care in our region. Community CarePort provides community-based care coordination to Cowlitz, Wahkiakum, Pacific, Grays Harbor, Mason, Thurston, and Lewis counties. To refer a client, please call:800-662-2499

Certified Pathways Community Hub

Care Coordinating Agencies

Care Coordinating Agencies

What are Care Coordinating Agencies?

Care Coordinating Agencies are chosen by client preference, location, and other specific needs. Click the links to learn more about our current Care Coordinating Agencies:

Cowlitz County

Love Overwhelming

Lower Columbia CAP

Youth and Family Link

Grays Harbor County

Coastal CAP


Lewis County

Community Action Council

Gather Church 

Mason County

Community Action Council

Peninsula Community Health Services

Summit Pacific Medical Center

Pacific County

Coastal CAP

Thurston County

Community Action Council

Physicians of Southwest Washington


Wahkiakum County

Lower Columbia CAP

Pre-Referral Checklist

Our priority population include those who can answer YES to all three of these questions:

  1. Does the person have a behavioral health concern?
  • Mental health
  • Substance use

2. Is there an additional concern?

  • Pregnancy
  • Chronic disease
  • Co-occurring behavioral health

3. Are there additional risk factors?

  • Housing insecurity
  • Recent release from hospital
  • Frequent need to use 911

Any person who can answer yes to these questions is eligible to work with a Care Coordinator.

How the Community CarePort Hub Works

  1. Clients connect with Community CarePort by calling the referral line (800-662-2499) or by being referred by someone else.
  2. The HUB assigns the client to a Care Coordinating Agency.
  3. Care Coordinators help the client prioritize goals, access services, and become more engaged in their own well-being.

Pathways HUB as an Evidence-Based Approach

CPAA’s Community CarePort implements the Pathways Community HUB model developed by Dr. Sarah Redding in Ohio. The model has been successfully implemented across the United States and has demonstrated improved outcomes and savings in multiple settings. The research literature has documented specific positive outcomes with the at-risk pregnancy population, and Pathways implementation to serve a chronic disease population is currently being studied with promising initial results.

Social Determinants of Health and Care Coordination

Care coordination services are an important aspect of care delivery because they connect people to resources that support the broader social determinants of health. Community CarePort specifically assesses all aspects that contribute to wellness and provides standardized Pathways that help people access and obtain the help they need. Examples include education, employment, and housing. The Pathways model also emphasizes that clients should set their own goals and be supported by care coordinators. This means that services are driven by the specific things that people need the most to make improvements in their own lives.

Project Area Contact

For more information, contact Amanda Paschall, Care Coordination Program Manager: